All iPad users, make sure that you check the 5 steps below BEFORE you apply any upgrade to you iOS device:
1. Make sure your iPad is using iCloud to back-up your files. Tap on “Settings”, and use the list on the left to find “iCloud”. If your account information is already entered, proceed to step #2. If not, enter your school email address and password, and tap “Sign in”. If prompted to upgrade to iCloud Drive, tap “Upgrade”. If prompted to merge with iCloud, tap “Merge”. If prompted to allow iCloud location services, tap “Ok”.
2. Make sure Pages, Numbers, Keynote are using iCloud. In “Settings” use the list on the left to find Page, Numbers and Keynote. For each one you have, make sure “Use iCloud” is turned on.
3. Make sure Word, Excel and Powerpoint are using OneDrive to back-up your documents. Open Word, and look in the top left corner of the App window for your name. If your name isn’t there and you see “sign in”, tap on it and enter your school email address and password. After signing in, save any documents or projects you have on your iPad and save them to your OneDrive. To do this, tap on “open” in the left menu, and then tap on “iPad”. You will see a list of documents. Next to each one, you’ll need to tap on the “upload” icon (square with an arrow pointing up). Then tap “Move to Cloud”. Name and save your file. Repeat for any other local iPad documents or projects in Word, Powerpoint or Excel.
4. Make sure you have uploaded any projects or assignments you are working on in eBackpack.
5. Make sure you have the required space for the update. To check your device’s available space, tap on “Settings”, “General”, “Usage”. Make sure you have the correct amount of space available. If you do not, delete non-educational Apps until the required space is open.