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Technology Info and Status

 

Last week and then again today, a SPAM BOT attack was delivered to our users. The email and attachment are so clever and convincing that unsuspecting staff submitted their username and PW’s. Once a SPAM BOT has your email user name and PW, it sends the SPAM email to all your contacts.

 

  • If you opened and read the email, your OK. Just delete the email
  • If you opened (doubled clicked) the attachment, and then nothing else, your OK. Just delete the email.
  • If you opened (doubled clicked) the attachment AND logged in with your user name and PW. You opened up your email account to a SPAM BOT. You need to REPLY to this email so that we can shut down your email to stop it from using your account to send out more SPAM. Then we will issue you a new PW. That will shut down the SPAM BOT.

Our Lightspeed content filter issues have been repaired. Current testing is showing major improvements with iOS Apps and web page HTTP and HTTPS connections and speed.  We believe these issues have been resolved.  However, you may still have issues accessing certain websites. 

If you do encounter issues loading web sites, please follow the steps below:

1. Tap on the Settings app on your iPad and scroll down the left menu until you see Safari.
2. Under Safari, scroll to Clear History and Website Data, and then tap Clear History and Data.
3. Double-tap the Home button and "swipe up" on all open Apps to close them.
4. Press and hold the Home button and the Power Button until the iPad reboots.

If you see the following message after trying to load a website:

info1

Then tap on Show Details, followed by Visit this Website.

If you see the following message after trying to load a website:

image2

Then tap on Show Details, followed by Trust in the top right corner.

Following these steps should resolve and lingering issues with your iPad.  If you have further issues, please submit a Student HelpDesk.


Our Lightspeed content filter issues have been repaired. Current testing is showing major improvements with iOS Apps and web page HTTP and HTTPS connections and speed. If you continue to experience any issues, reboot your iPad. If the problem persists, submit a 'Helpdesk for Students' with details (you can also email your issues to helpdesk@ccsd.cc, if you can't open the HelpDesk web form).
posted by John Monick, Monday, 12/4/17, 8:55 AM

Student Lightspeed Proxy connection is repaired. All internet services and connections have been restored.
posted by John Monick, Monday, 12/4/17, 8:55 AM

Technology Notice – Student Lightspeed Proxy connection is down. Students cannot connect to filtered Internet resources at this time. Repairs are underway.
posted by John Monick, Monday, 12/4/17, 7:45 AM

All network testing has been completed and all network services have been checked are are functioning normally, 11.27.17, 3:07 PM
posted by John Monick, Monday, 11/27/17, 3:07 PM

Internet Bandwidth tests are scheduled for this morning, Monday, 11/27/17. Internet connectivity will be spotty or nonexistent during the tests. Testing will start on or about 9:30 AM and continue for approximately 4 hours. 
posted by John Monick, Monday, 11/27/17, 9:25 AM

Starting on Thursday, 11/23/17, 7:00 AM you will experience network and internet connection outages during cache server maintenance, building WiFi tests, building network tests, network backbone tests and internet bandwidth tests. Testing is scheduled to start on or about 7 AM and continue throughout the day. 
posted by John Monick, Thursday, 11/23/17, 6:48 AM

During the Thanksgiving break, the Technology Team is performing maintenance and updates on our technology systems. Maintenance will start on Thursday, 11/23/17, 7:00 AM to Monday, 11/27/17, 5:00 PM


Students, Teachers, and Staff, Your district iPad should be at least:

  • Elem. School, iOS 11.x
  • Middle School, iOS 11.x
  • High School, iOS 10.x (upgrade schedule for 2nd semester to iOS 11.x)

Teachers and Staff, Your district MacBookPro should be at least macOS, 10.12.x Sierra (High Sierra in the Summer '19)

 

 

HelpDesk for Students - HelpDesk for Staff - HelpDesk for Buildings & Grounds