Technology Status - archive

 

ALL CCSD,

The Technology Team is performing needed maintenance and updates on all our technology systems. 

  • You may experience sporadic outages during this time frame.
  • Maintenance is scheduled to start on Friday, 6.29.18 thru Sunday, 7.1.18 

Posted by John Monick 

Technology Info and Status web page can be found on any district web page under Quick Links


Select this link to view the list of students that have parent permission to keep their iPad for Summer 2018

  • This link will be updated fours times a day.

PenTelData has not reported that their issues have been resolved. But, we are experiencing almost normal Internet speed, access, and usage.

PenTelData, our internet service provider is experiencing a technical issue that is affecting North East PA. You will experience web page connection issues and slowness. You can monitor this in real time at http://downdetector.com/status/penteledata (which seems to be working ok right now).

They report that their network is experiencing packet losses and are making repairs as quickly as possible. We will monitor and report any progress.


Telephone service has been restored. You might experience some telephone service outages this morning as testing is taking place to determine the reason for the service outage.

Off-Campus District Telephone Service is Not Available, 5.21.18, 6:00 AM. The Central Columbia S.D. telephone service provider has been contacted and is working on the Districts telephone issue. Outside calls are not connecting. More information will be shared as it becomes available.


OneDrive Data/File Backup Procedure

1.      Make sure that your iPad iOS version is at version 11 (11.3 to be exact). 

a.      If your iPad is NOT at iOS 11, UPDATE IT NOW. You were directed to update it to version 11 months ago.

2.      Make sure that you have a good, updated backup of all your files/data. If you have any questions on how to backup your files/data, the procedure is attached and on the CCSD web site in Technology Info and Status(www.ccsd.cc/content/techstatus).

a.      You should have performed a backup of your files/data a number of times in the past. Especially each time you performed an iOS update. If you have any questions, review the procedure attached or online.

3.      Back up all your needed files/data. You might have other data or files (photos, video, special APP data) that you need. If you do not back it up, it will be gone forever.

a.      All your eBackpack files/data should be saved in eBackpack. The same should be true in other App or web-based systems. Check this.

Again, you need to back up all you needed files/data on your iPad NOW. And back it up again before you receive your new replacement.

Forward any questions to, helpdesk@ccsd.cc
John Monick


Technology Maintenance during the Christmas Break
Maintenance is scheduled to start on Wednesday, 12.28.17 6:00 AM thru Saturday, 12/31/17, 5 PM
You might experience short sporadic service outages during this time.

Friday, 12/29/17, The school district telephone server is going to be upgraded. You will experience telephone outages on Friday starting at 9AM to 4PM


Last week and then again today, a SPAM BOT attack was delivered to our users. The email and attachment are so clever and convincing that unsuspecting staff submitted their username and PW’s. Once a SPAM BOT has your email user name and PW, it sends the SPAM email to all your contacts.

 

  • If you opened and read the email, your OK. Just delete the email
  • If you opened (doubled clicked) the attachment, and then nothing else, your OK. Just delete the email.
  • If you opened (doubled clicked) the attachment AND logged in with your user name and PW. You opened up your email account to a SPAM BOT. You need to REPLY to this email so that we can shut down your email to stop it from using your account to send out more SPAM. Then we will issue you a new PW. That will shut down the SPAM BOT.

Our Lightspeed content filter issues have been repaired. Current testing is showing major improvements with iOS Apps and web page HTTP and HTTPS connections and speed.  We believe these issues have been resolved.  However, you may still have issues accessing certain websites. 

If you do encounter issues loading web sites, please follow the steps below:

1. Tap on the Settings app on your iPad and scroll down the left menu until you see Safari.
2. Under Safari, scroll to Clear History and Website Data, and then tap Clear History and Data.
3. Double-tap the Home button and "swipe up" on all open Apps to close them.
4. Press and hold the Home button and the Power Button until the iPad reboots.

If you see the following message after trying to load a website:

info1

Then tap on Show Details, followed by Visit this Website.

If you see the following message after trying to load a website:

image2

Then tap on Show Details, followed by Trust in the top right corner.

Following these steps should resolve and lingering issues with your iPad.  If you have further issues, please submit a Student HelpDesk.


Our Lightspeed content filter issues have been repaired. Current testing is showing major improvements with iOS Apps and web page HTTP and HTTPS connections and speed. If you continue to experience any issues, reboot your iPad. If the problem persists, submit a 'Helpdesk for Students' with details (you can also email your issues to helpdesk@ccsd.cc, if you can't open the HelpDesk web form).
posted by John Monick, Monday, 12/4/17, 8:55 AM

Student Lightspeed Proxy connection is repaired. All internet services and connections have been restored.
posted by John Monick, Monday, 12/4/17, 8:55 AM

Technology Notice – Student Lightspeed Proxy connection is down. Students cannot connect to filtered Internet resources at this time. Repairs are underway.
posted by John Monick, Monday, 12/4/17, 7:45 AM

All network testing has been completed and all network services have been checked are are functioning normally, 11.27.17, 3:07 PM
posted by John Monick, Monday, 11/27/17, 3:07 PM

Internet Bandwidth tests are scheduled for this morning, Monday, 11/27/17. Internet connectivity will be spotty or nonexistent during the tests. Testing will start on or about 9:30 AM and continue for approximately 4 hours. 
posted by John Monick, Monday, 11/27/17, 9:25 AM

Starting on Thursday, 11/23/17, 7:00 AM you will experience network and internet connection outages during cache server maintenance, building WiFi tests, building network tests, network backbone tests and internet bandwidth tests. Testing is scheduled to start on or about 7 AM and continue throughout the day. 
posted by John Monick, Thursday, 11/23/17, 6:48 AM

During the Thanksgiving break, the Technology Team is performing maintenance and updates on our technology systems. Maintenance will start on Thursday, 11/23/17, 7:00 AM to Monday, 11/27/17, 5:00 PM


Tuesday, 9/5/17, Important additional information regarding updating your iPad to iOS version 10.3.3

iPad Users,

If your iPad is not updated to 10.3.3, important Apps will not function.

If you cannot install the update and get the following messages, "cannot verify an update" or that you're "not connected to the internet", your iPad downloaded an update a long time ago, and it has expired. You need to delete the pre-downloaded update and then prompt your iPad to install the 10.3.3 update.

Follow the procedure below:

1.  Open Settings on your device.  Navigate to General and then Storage & iCloud Usage.
2.  
Look for the iOS Update that has been downloaded in the list of items on your iPad.  Delete the Update.
3. 
After you delete the update, perform the Software Update again. 


Thursday, 8/31/17 - Update to Bluejay Apps on your iPad (iOS device)
We will be pushing out an update to the BlueJay App store on all CCSD iPads this morning.  You may see your BlueJay App icon:

  • Change position
  • Duplicate briefly
  • Disappear and reappear

This is all a part of the update process, and shouldn't affect your iPad usage.

 

As of 10:14, our Internet Bandwidth utilization is normal. We are still testing our systems to determine the root cause. During this time you will temporarily experience slowness or failure on App updates or App installations.

As of 9:35, Internet Bandwidth is restored. You might experience some lingering or spotty issues as the system recovers. 

Alert: You may experience slow internet connections at this time. Our internet monitoring is reporting high utilization. We are working to resolve the issue. Details will be posted on our Technology Status web page (http://www.ccsd.cc/Content/330).

 

Save all your Microsoft Office documents (Word, PowerPoint, etc) in OneDrive (Office 365 in the Cloud).

1. Make sure or download the Office App (if it is missing) AND the OneDrive App from the ‘BlueJay App Store’.

2. The App will ask you to log in when it is first opened.  So, all students should be logged in from the start.  However, If you are not, simply tap in the top left of the screen in the Word App where it says Sign in and authenticate with your CCSD email and password.

3. To back-up existing documents: Tap on Open and then iPad.  Anything in this folder is only saved at this location and is not backed-up.  To back up the files in here, tap on the ... next to the document name, and then select Move to Cloud.  Select OneDrive and then move the documents/files.

4. To make sure NEW documents you create are saving to the cloud as well, save them immediately after creating them.  Tap on the Back arrow in the top left of the screen in your new document, and SAVE the file to your OneDrive.

 

Everyone (all teachers, students, and staff) - Your district iPad needs to stay at iOS version 9.3.5
DO NOT ATTEMPT TO UPDATE YOUR IPAD iOS to the new iOS 10 scheduled to be released on Tuesday 9.13.16. We need to test the new iOS 10 to make sure that it functions properly with all our software systems. We also need to give Apple time to work out any bugs that might pop up early in the release. We will let you know when the new system has been tested (vetted).

District Technology Issue RESOLVED at 11:16 AM, posted 8.26.16
- IU13, our Mobile Device Management software vendor reports that they resolved their technical issue. APP downloads are available and our MDMis functioning normally.

District Technology Issue Identified at 11:00 AM, posted 8.26.16
- IU13, is our Mobile Device Management software vendor reports that they are experiencing an issue. They are telling us right now that the issue will be resolved in 10 minutes.We will not be able to download any APPS until they resolve their issue. I will keep you updated here.